Terms of Service for the Privexus platform.
These terms describe how to use Privexus responsibly. They are written for clarity, with transparency on service commitments and data handling expectations.
Clear terms
Plain language guidance for using Privexus responsibly and securely.
Data ownership
Customers own their data. Privexus processes it only to deliver the service.
Trust transparency
Service status and policy updates are published in the Trust Center.
Compliance alignment
Terms reinforce data minimization, accountability, and audit readiness.
Clear responsibilities for customers and Privexus.
These terms summarize expectations for security, data handling, and platform usage. They are designed to be transparent and easy to follow.
Full legal terms, DPAs, and order forms are available on request.
Account and access
- Use work email accounts and keep credentials secure.
- Admins assign least privilege access and review permissions regularly.
- Use SSO or MFA when available to reduce account risk.
Scope and license
- Privexus grants a limited, non-exclusive license to use the service.
- Use is limited to internal business purposes and authorized users.
- Do not reverse engineer or bypass platform safeguards.
Acceptable use
- Do not misuse the platform or attempt unauthorized access.
- No unlawful processing, malware, or abusive behavior.
- Security testing must be pre-approved in writing.
Data responsibilities
- You control what data is uploaded and must have the right to process it.
- Share only the data required for compliance workflows (data minimization).
- Remove data you no longer need or request deletion from Privexus.
Support and availability
- Target uptime is 99.9% for core workflows.
- Planned maintenance is communicated in advance.
- Support responds within one business day for standard requests.
Fees and billing
- Fees and taxes are defined in your order form.
- Invoices are payable under the agreed schedule.
- Late payment may result in suspension after notice.
Confidentiality and IP
- Each party protects confidential information with reasonable care.
- Privexus retains rights to the platform and improvements.
- Customers retain ownership of their data and policies.
Compliance responsibilities
- Customers act as controllers for their content and legal basis.
- Use data minimization and keep records of processing as required.
- Privexus provides DPAs and audit evidence on request.
Transparency and changes
- Material updates to policies are announced with an effective date.
- Service incidents and status updates appear in the Trust Center.
- You can request documentation at any time.
Termination and return
- You can export your data at any time.
- Access is revoked upon termination and data is retained per policy.
- We delete data after the retention window unless legally required.
Warranties and liability
- Service warranties and SLAs are defined in your agreement.
- Liability limits and exclusions are described in the contract.
- No indirect or consequential damages where permitted by law.
Contract clarity with transparent governance.
Order forms, DPAs, and these terms work together to define how the service is delivered and supported.
Order of precedence
Order forms and the DPA govern over these summary terms.
Third-party services
Optional integrations are subject to third-party terms and availability.
Changes to terms
Material updates are communicated with a clear effective date.
Governing law
Jurisdiction and dispute resolution are defined in your contract.
Request the full legal terms or a signed agreement.
Our trust team can provide contract templates, DPAs, and region-specific addenda on request.